Shipping policy

U.S. Shipping

We offer free standard shipping on all orders within the United States.

Most U.S. orders are shipped via FedEx or USPS, depending on the size, destination, and packaging requirements of the artwork.

Once shipped, delivery typically takes approximately 3–7 business days. Tracking information will be provided when your order is on its way.

Please note that shipping time is separate from the time required to create, revise, dry, frame, and prepare your custom painting.

International Shipping

International orders are shipped via USPS.

A $90 estimated international shipping fee is charged at checkout. Because international shipping costs vary depending on the destination, package dimensions, weight, and framing option, the final shipping cost may differ from this estimate.

If the actual shipping cost is lower than the amount collected, we will refund the applicable difference. If the actual shipping cost is higher, we may contact you before shipment if an additional payment is required.

For small differences above the estimated shipping cost, no additional charge will normally be requested.

If you would like a more accurate international shipping estimate before placing your order, please contact us at support@portraitpalette.com.

Customs, Duties & Import Fees

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, customs clearance fees, or other charges imposed by the destination country.

These charges are not included in the artwork price or international shipping fee and are not collected or paid by Portrait Palette / SAILINGART LLC.

Customs requirements and fees vary by country. We recommend checking with your local customs authority before placing an order if you have questions about possible import charges.

International Delivery Times

International delivery times vary depending on the destination, local postal service, and customs processing.

Customs inspections or clearance may occasionally delay a shipment after it enters the destination country. These delays are outside of our control.

Tracking information will be provided when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us at support@portraitpalette.com as soon as possible.

Once an order has shipped, we may not be able to change the delivery address.

Damaged or Lost Packages

Every painting is carefully packed to help ensure safe delivery.

If your artwork arrives damaged, please contact us at support@portraitpalette.com as soon as possible and include clear photos of:

the damaged artwork
the shipping box or packaging
any visible damage to the package

We will review the issue and work with you to determine the appropriate solution, which may include repair, replacement, or refund as appropriate.

If a package appears to be lost in transit, please contact us so we can review the tracking information and, when appropriate, open an inquiry with the shipping carrier. If the package is confirmed lost in transit, we will work with you to arrange a replacement or refund.